Support & Helpdesk
First-line support built on speed and empathy resolving issues before they become problems
Reliable helpdesk solutions offering consistent support building trust to answer your customers’ questions with care.
Too many queries?
Customers expect fast & accurate support. Without a reliable helpdesk, queries pile up, frustration grows and brand trust erodes. Inconsistent support damages customer loyalty and puts revenue at risk.
Let's clear the pile!
We provide AI-Human blended structured support & helpdesk services designed around responsiveness and resolution. From handling routine queries to solving complex issues, our teams use a mix of process-driven workflows and empathetic communication
Take the ByPlan Advantage
- Faster Resolution: Faster response and resolution times.
- Higher CSAT: Higher CSAT (Customer Satisfaction) scores.
- Efficiency: Reduced ticket backlog through efficient workflows.
- 24/7 Coverage: 24/7 coverage to ensure no customer is left waiting.
- Skilled Agents: Skilled agents trained in product knowledge and empathy.
AI Integration
With your knowledgebase ready, we work towards lowering cost by training human monitored bots reducing agents' count.
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Frequently asked questions
What is included in your helpdesk support service?
Multi-channel query handling (calls, email, chat), issue resolution, escalation management and reporting.
Do you provide 24/7 support?
We offer 24/7 coverage customized to your business requirements.
How do you train your helpdesk teams?
Agents undergo product knowledge training, process training, and customer service skill development.
Do you handle technical support as well?
Yes, depending on the agreed scope. We can support tier-1 and tier-2 technical queries.
How do you ensure quality of support?
Through in-house QA, monitoring and structured feedback loops that track resolution times and customer satisfaction.