Chat Support
Real-time conversations that resolve, reassure and retain with quick answers and lasting impressions.
Ensuring retention with instant responses leaving lasting impressions.
Your customers need answers now.
Customers today want a sense of an open line of communication.
If live chat is slow, inconsistent, or unavailable, frustration grows effecting retention leading to increased churn rates and weakened trust.
Allow us to attend your customers
Leveraging blend of speed and empathy, our teams use predefined knowledge bases, escalation flows, and real-time monitoring to resolve queries instantly while keeping the tone aligned with your brand.
Take the ByPlan advantage
- Instant, real-time engagement with customers.
- Reduced abandonment rates during purchase or inquiry.
- Seamless integration with websites, apps, and social platforms.
- Scalable coverage — from startups to enterprises.
- Personalized chat interactions that build loyalty and trust.
AI Integration
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Frequently asked questions
Can chat support increase retention & conversions?
Real-time assistance reduces drop-offs, answers objections, and guide customers to purchase faster.
How quickly do agents respond in chat?
Our response times align with your SLA, often under 60 seconds, to keep the conversation fluid.
Can your team handle technical product queries?
We train agents on your product knowledge and escalate complex issues to your internal teams if needed.
What reporting do I receive for chat support?
You’ll get reports on chat volume, resolution rates, response times, and customer satisfaction scores.
How do you maintain quality and consistency in chat replies?
Through structured scripts, QA reviews, and escalation guidelines while ensuring replies never feel robotic.